1. How long will it take to receive my order?
Orders are typically processed within 1–3 business days. Delivery usually takes 2–7 business days, depending on your location.
2. Do you offer Cash on Delivery (COD)?
Replace with the correct answer:
- Yes, Cash on Delivery is available on selected orders and locations.
- No, we currently accept prepaid orders only.
3. Can I return or exchange my order?
All purchases are final. We do not accept returns or exchanges once an order has been delivered.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with your order details, photos, and an unboxing video.
4. How can I track my order?
Once your order is shipped, you will receive a tracking link via email or SMS.
5. How should I care for my jewellery?
- Store your jewellery in a dry place.
- Avoid contact with water, perfumes, lotions, and harsh chemicals.
- Keep each piece separately to prevent scratches.
- Clean gently with a soft, dry cloth after use.
6. Is your jewellery suitable for gifting?
Yes. Every order is carefully packaged, making it perfect for gifting.
7. Can I cancel my order?
Orders can only be cancelled before they are shipped.
Once dispatched, cancellations are no longer possible.
8. How can I contact AMALINI?
Email: support@amalinigems.com
Or visit our Contact Us page.